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How to book

How to book

Online

Simply select the performance you wish to attend in the What’s On section of the website, and follow the step-by-step process to add tickets to your shopping cart. You will be taken through the booking process and will be able to select your seats (unless an unreserved seating event).

Box office – in person

The box office at Yarm School is open:
Monday: 12:30pm – 4:00pm
Tuesday to Friday: 9:00am – 4:00pm
(Closed 11:30am – 12:30pm for lunch daily)

Christmas Opening times

Monday 16th December – 10am – 4pm
Tuesday 17th December – 9am – 4pm
Wednesday 18th December – 9am – 4pm
Thursday 19th December – 9am – 4pm
Friday 20th December – 9am – 4pm
Monday 23rd December – 10am – 4pm
Tuesday 24th December – CLOSED

REOPEN – Friday 3rd January 2025 at 9am

Normal opening times resumes on Monday 6th January.

Please note the main Box Office is not open on weekends.

The box office is located on the left as you arrive into the car park entrance to the school and there are parking bays nearby.

Address: Box Office at Yarm School, Yarm, TS15 9EJ

Telephone

Call the box office on 01642 792587. All major credit and debit cards are accepted.

If you have misplaced your tickets for any shows you can still turn up as the team will be able to help you on the doors.

Your details

When you book tickets, you will be asked to provide contact details, including your address, telephone number and email address. Whilst this is primarily used by us for marketing purposes, it also enables us to get in touch with you should there be any changes to the event you have booked for.

Booking fees

A booking fee of £1 is charged for online and telephone bookings up to a maximum of £5. This excludes Yarm School performances and functions.

Please note we do not post out tickets, these will be emailed to you or alternatively you can collect from the event box office when the doors open.

Why can’t I leave a single seat when booking my tickets

Our online seating plans are set up so that you can book a single seat but you are not able to leave a single seat.

There will be instances when you book online that the process will fail, due to leaving a single seat,  we appreciate that this may be frustrating but single seats are much less likely to sell and we want to make sure that as many people as possible can get a ticket to our events to avoid disappointment. A fully attended event creates a great atmosphere for audiences, performers and promoters. We appreciate your understanding on this matter.

Concessions

Reduced price tickets may be available on some performances and only where stated.  Where this is applicable the show information will display the information.  Age restrictions may apply.  A ‘concession’ rate applies to over 65s, those in full time education, disability concession or any other type of concession. Once any ticket is purchased at full price no discounts or concessions will be made retrospectively.

Carers tickets

Carers tickets are only offered on some performances. If you contact the Box Office, we will be happy to check this for you, please note that carers tickets are for those people who are paid employees and are instructed to care for the person.  We may ask for proof of this.

Please note Carers tickets are always allocated in Stalls Right.  If this area becomes sold out, then we will look at the other areas, however this depends on individual needs, so please contact the box office to discuss.

Do I need to book a ticket for my baby?

Tickets are required for children 24 months plus, whilst babies under 24 months do not require a ticket, unless they are intending on taking a seat of their own. If your baby becomes distressed we expect patrons to leave the auditorium. Our Front of House staff will assist.

Please note that prams and pushchairs are not permitted in the auditorium but can be safely stored within the foyer area.

Can children attend unaccompanied?

All children under the age of 14 years need to be accompanied by an adult.

Reserved tickets

Please note we don’t reserve any tickets for any shows.  Further information on our FAQs

Refunds

Tickets will not be refunded after purchase.

Cancelled Performances: In the event that live performances are not permitted to go ahead for any reason, customers will be offered to transfer their tickets to a rescheduled performance where possible or offered a voucher or full refund.

If you have purchased tickets via a third party, they you will need to contact them if a show has been cancelled to organise your refund.

We reserve the right to make alterations to the advertised show without being obliged to refund or exchange tickets.

Accessibility for shows

If you or someone in your party require wheelchair access, then you must contact the box office prior to booking, as we allocate Stalls Right Row AA for this.  You won’t be able to book it online yourself as we have to unblock the available seats, if any are left.

Sadly, once this is full we aren’t able to allocate anymore, so early booking is advisable.

Please note for wheelchair access we will only allocate the wheelchair user and another person in this row.  If your party if lager than two, then you will be required to purchase tickets elsewhere in the auditorium or as close to this area where possible.

The team at the box office will work with anyone on an individual basis for limited mobility seating as everyone’s needs vary, just give us a call and we can help.

 

Please note that seats in Circle Right and Circle Left do not become available until we have limited seating available in the Centre Stalls, Stalls Right and Stalls Left.